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The SocialHub APIs

SocialHub provides various APIs allowing extension our products with additional functionality:

  • REST APIs
    Allow create, read, update and delete (CRUD) operations to be executed via simple HTTP requests.
  • WebHooks
    Allow receiving information about events that happened on SocialHub in near real time.

Overview

System Overview

  • SocialHub is a social media software platform with products customers may use depending on their license.
  • A customer has one account entity, which represents the customers organizational name space.
  • An account can have multiple user entities with various roles.
  • A channel entity represents a specific connection between the SocialHub and an external data source (eg. a Facebook page).
  • External data sources are part of what we call networks (eg. Facebook) that are integrated into a SocialHub product by an integration.
  • An integration is a program that synchronizes data between SocialHub products and a 3rd party network.
  • A channel may have a manifest which defines a networks capabilities and configures communication with its integration.

Inbox

Inbox Overview

  • The Inbox is a product of the SocialHub software platform intended for centralized social media community management.
  • When a user writes a message to a channel on a network (eg. a comment on a post of a Facebook page) we call it an interaction.
  • The interactions are synchronized between a network and the Inbox by an integration.
  • For each interaction a ticket entity is created, that SocialHub users with access to the Inbox can work on.
  • Users can work on these tickets by applying "network-agnostic" actions to it. These are actions that do not cause any changes on the network (eg. assigning the ticket to a user).
  • Depending on the Ticket's network there may also be "network-specific" actions available (eg. "liking" a comment interaction on Facebook).
  • A ticket can contain multiple followups. A followup can be an internal note or a public reply.

Other products

There are currently no APIs available for other SocialHub Platform products like the Content Planner or Meet.

Integration →